Avoiding double bookings: how Quartio protects your calendar

A double booking is annoying for guests and expensive for properties. It almost always happens for the same reason: two portals sell the same room before the second one learns about the first.

How Quartio approaches it

• Every unit is assigned only once. This applies to bookings at the property, through your website and through the portals. The calendar is the single source of truth.
• Changes go out immediately. As soon as a unit is taken, Quartio sends availability, rates and minimum stay to the portals. Only changes are sent, in batches.
• Errors are not lost. If a transfer fails, the job is kept and retried. If a portal receives too many requests, the attempt is repeated after a pause.
• Bookings that cannot be matched stay visible. If a portal booking cannot be assigned to a free unit, it stays open at the channel manager and appears in the connection log. It does not disappear silently.

Five tips for everyday work

1. Maintain availability and rates only in Quartio, not additionally in the portal.
2. Assign the right number of units to each room type.
3. Check the connection log from time to time, especially after changes in the portal.
4. Enter blocks for maintenance or personal use in Quartio, not in the portal.
5. If a portal rejects a booking, get in touch. The log shows what happened.

The channel manager is in testing. We enable live portal connections with selected properties. Interested? Request a demo.